Help & FAQ
Q: How to Measure Hair Length?
You can use a wig head to measure the wig length. If you do not have a wig head, you can simply place the unit on a flat table to measure the hair length.
1.Place the wig on a wig head or lay it flat on the table. If you have a curly or wavy wig, straighten the hair gently as much as possible.
2. Use a soft measuring tape to measure the longest hair strand on the unit. Make sure you measure it from the crown of the hair till the end of the hair strand.
Q: I can't track my order using the tracking number provided. What can I do?
A: Please contact customer service to confirm the tracking number & shipping information. You can contact us through our live chat or message us by suntuhairservice@gmail.com.
You may also contact the shipping carrier to confirm if the order was shipped. Sometimes the carrier can take 1-2 days to update shipping information on their website.
Q: Can the hair be straightened, curled?
A: Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
Q: What Does The Wig Density Mean Like:150% 180% 200%?
A: Densities for lace wigs(full and lace front wigs)can actually start from 80% of the average hair density(80,000 strands based on the mathience figures above)and usually go up to 200% of average hair density(180,00 strands based on the mathience figures above). The standard density for lace wigs(full lace wigs and lace front wigs)is between 150% and 180%(so 130,000 and 150,000 based on the mathience figures above) If the aim is to wear hair that looks natural any lace wig with a range of 150%-180% are often referred to as medium density Full lace wigs and lace front wigs with higher densities will usually cost more due to the extra labour involved to ventilate(or weft).